Privacy Policy

Academic Coaching Appointments — joycecoach.com
Last updated: October 14, 2026

This page explains what information the Academic Coaching Appointments system collects, how it is used, and the choices you have. The system lets students book one-on-one support sessions with Joyce Alvarenga, Academic Coach, at joycecoach.com/agendar.

Information we collect

When you book an appointment, we collect only what is needed to schedule and support you:

• Your full name and email address.
• Your WhatsApp phone number, if you choose to receive messages by WhatsApp (optional — you can choose email only).
• The subject or reason for the appointment, if you choose to provide one.
• The date and time of your appointments and their status (scheduled, rescheduled, cancelled, completed).
• Notes written by your coach after a session to support your follow-up.

We do not collect payment information, and we do not use cookies for advertising or tracking. The admin area uses a session cookie only to keep the coach signed in.

How we use your information

• To show available times and book, reschedule, or cancel your appointments.
• To send you a confirmation, a reminder about one hour before your appointment, and notices if an appointment is cancelled or rescheduled — by WhatsApp or by email, as you choose.
• To keep a record of your sessions so your coach can follow up on your progress.

We do not sell your information, and we do not use it for advertising.

Google user data

The system connects to the coach's own Google Calendar (and the coach's own Google account to send emails) through Google's official APIs. It does not access students' Google accounts. With the coach's authorization, it uses Google Calendar data only to:

• check which times are already busy, so that only free times are offered; and
• create, update, or delete the calendar event for each appointment booked through this system.

Google Calendar data is not stored beyond the appointment details described above, is not shared with anyone, and is not used for advertising or to train AI models. The use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Service providers

To run the system, your information is processed by these providers, only for the purposes above:

• Google (Google Calendar and email delivery).
• Meta (WhatsApp Business Platform), if you choose WhatsApp messages.
• Cloudflare, which securely delivers this website.

Storage, security, and retention

Information is stored in a private database protected by access controls; the admin area requires a password, and access keys are never exposed in the website. Automatic backups are kept for a limited period and older backups are deleted automatically. We keep your information while you are receiving academic support and delete it on request, unless we need to keep a record for a legitimate reason.

Your choices and rights

• You can choose to receive messages by email only instead of WhatsApp.
• You can ask to see, correct, or delete your information at any time.
• You can cancel or reschedule an appointment by contacting your coach.

Contact

For questions or requests about your information, contact Joyce Alvarenga at [email protected].

Changes

If this policy changes, the updated version will be posted on this page with a new "Last updated" date.

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